Volume 28 Number 2, June 2024 Special Issue: Artificial Intelligence for Language Learning Openings and closings in human-human versus human-spoken dialogue system conversations

Openings and closings in human-human versus human-spoken dialogue system conversations

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bitstream:
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bitstream_txt:
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collection:
Volume 28 Number 2, June 2024 Special Issue: Artificial Intelligence for Language Learning
contributor.author:
Dombi, Judit Sydorenko, Tetyana Timpe-Laughlin, Veronika
date.accessioned:
2024-05-30T19:01:37Z
date.available:
2024-05-30T19:01:37Z
date.issued:
2024-06-01
description.abstract:
Although conversation openings and closings are ritualized speech acts (House & Kádár, 2023), they do require interactional work (Schegloff, 1986). Thus, they are important elements of interactional competence (Roever, 2022) and have been studied extensively in L2 interactions, including various types of technology-mediated communication contexts (e.g., Abe & Roever, 2019; 2020). However, to our knowledge, no research on openings and closings has been conducted with newer technologies such as spoken dialogue systems (SDS). To address this gap, this study compares conversation openings and closings across two modalities: a role-play with a human interlocutor versus with a fully automated agent. We analyzed interactional data from 47 tertiary-level learners of English. A quantitative (e.g., number of turns) and a qualitative, discursive analysis rendered several key findings: 1) learners were more transactionally oriented in SDS modality, but tended to engage in relational discourse with a human interlocutor; 2) humans adapted to the emergent discourse in both modalities; 3) despite training, the human interlocutor was inconsistent in displaying transactional versus interactional patterns with different participants, while the SDS followed the same dialogue structure in each interaction. Findings will be discussed in terms of specific affordances of the two modalities for interactional competence.
endingpage:
61
format.extent:
58
identifier.citation:
Dombi, J., Sydorenko, T., & Timpe-Laughlin, V. (2024). Openings and closings in human-human versus human-spoken dialogue system conversations. Language Learning & Technology, 28(2), 30–58. https://hdl.handle.net/10125/73571
identifier.issn:
1094-3501
identifier.uri:
https://hdl.handle.net/10125/73571
number:
2
publicationname:
Language Learning & Technology
publisher:
University of Hawaii National Foreign Language Resource Center Center for Language & Technology
rights:
Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License
rights.uri:
https://creativecommons.org/licenses/by-nc-nd/4.0/
site_url:
/item/10125-73571/
startingpage:
32
subject:
Openings Closings Interactional Competence Artificial Intelligence Spoken Dialogue Systems
title:
Openings and closings in human-human versus human-spoken dialogue system conversations
type:
Article
type.dcmi:
Text
volume:
28