Using immersive virtual reality for the assessment of intercultural conflict mediation

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Sept. 30, 2023, 3:10 a.m.

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Jan. 12, 2024, 10:58 p.m.

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bitstream:

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collection:

Volume 27 Number 3, October 2023 Special Issue: Extended Reality (XR) in Language Learning

contributor.author:

Taguchi, Naoko

date.accessioned:

2023-09-29T22:41:37Z

date.available:

2023-09-29T22:41:37Z

date.issued:

2023-10-02

description.abstract:

This exploratory study adopted immersive virtual reality (VR) technology to develop a task assessing college students’ intercultural competence, specifically their ability to mediate an intercultural conflict. Participants were 22 students enrolled in the intercultural communication class in a U.S. university. They first completed a pre-conflict mediation task using a VR platform following three steps: (a) reading a scenario describing a conflict situation between people from different cultures; (b) observing two people having a conflict in a 360-degree VR video; and (c) mediating the conflict on-the-spot by proposing a solution to the conflict. After completing the pre-task, they attended two class sessions (75 minutes each) that aimed to develop their conflict mediation skills. After the sessions, they completed a post-conflict mediation task following the same steps as the pre-task. A comparison between the pre- and post-task performance revealed significant gains in conflict mediation skills assessed on five dimensions: social initiative, empathy, perspective-taking, solution, and clarity in discourse. Survey data showed that the VR task evoked realistic emotions from witnessing a conflict, which in turn prompted the participants to take initiative in mediating the conflict.

endingpage:

128

entity.type:

None

identifier.citation:

Taguchi, N. (2023). Using immersive virtual reality for the assessment of intercultural conflict mediation. Language Learning & Technology, 27(3), 108–128. https://hdl.handle.net/10125/73534

identifier.issn:

1094-3501

identifier.uri:

https://hdl.handle.net/10125/73534

number:

3

publicationname:

Language Learning & Technology

publisher:

University of Hawaii National Foreign Language Resource Center Center for Language & Technology

rights:

Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License

rights.uri:

https://creativecommons.org/licenses/by-nc-nd/4.0/

site_url:

/item/10125-73534/

startingpage:

108

subject:

Virtual Reality Intercultural Competence Conflict Mediation

title:

Using immersive virtual reality for the assessment of intercultural conflict mediation

type:

Article

volume:

27